Frequently Asked Questions

Do you do couples massages?
Unfortunately, no. It’s just me giving the massage, and I can’t work on two people at once. You’re welcome to find a time on my schedule when you can come in back to back.
Do you work weekends?
My current schedule is Monday 10AM-3PM, Tuesday through Friday, 10AM-7PM.
What is your cancellation policy?
I have a 24 hour cancellation policy. If you let me know you can’t make it in 24 hours or more in advance, you will not be charged. However, if you give less than 24 hours notice, your credit card will be charged for 50% of the service. If you’re using a coupon and don’t give 24 hours notice, your coupon will be marked as redeemed.
I have an appointment booked, and want to add time/another service. What do I do?
It’s pretty simple. If you’d like to do this and haven’t booked yet, just book your regular session, and let me know in the ‘notes’ section. If you’re using a coupon, please book the session you purchased, and do the same. All of my appointments start at the same time. If your session is under 90 minutes, you can add time up to 90 minutes. Occasionally I’ll have longer sessions available, but those need to be booked with me over email.
What if my coupon is expired?
My specials do expire, but if you can’t make it in before the expiration date, you’re welcome to use the value of your coupon towards any of my regularly priced services. Just make your appointment, and let me know in the ‘notes’ section.
My coupon hasn’t expired yet, but there’s no room in your schedule before it does!
While it is my intention to sell coupons with plenty of room for everyone to book, I just can’t be responsible for any client’s lack of planning. I sell coupons with expiration dates of both 6 and 12 months. I understand that these things do happen, and I have several options below to help you out. Sometimes it turns out that your schedule or my location just don’t work out, and that’s okay. But I’ll quote my high school History teacher when he said, “A lack of planning on your part does not constitute an emergency on my part.”
Okay, I can’t come in before the expiration/my coupon has expired. What are my options?
Happily, you’ve got four nice alternatives.
1. You can give your coupon away. I’ll be happy to send you a nice gift certificate in the mail with a week or more notice, or you can send someone in with a copy of your email coupon.
2. You can always come in and use the cash value of the coupon towards any of my regularly priced services.
3. I’ve recently changed my policy to include a ‘reactivation’ fee. Instead of paying the difference between the face value of the coupon and the special, you’re now free to pay a flat rate of $25. This will reactivate the special, and allow you to use the coupon as far out as you’d like. You’re also welcome to pay the reactivation fee and use the whole coupon as a gift.
4. I deal with really great coupon companies, and depending on your circumstance, they’ll generally give you an in-house credit if you notify them before the expiration date. That way, if getting to me just didn’t work out, you’ll still have an opportunity to try something new. However, I do advise that you contact any coupon company before your coupon expires.
I didn’t show up for my appointment, and I’m using a coupon. Can I rebook?
Unfortunately, no. I am within my legal rights as a merchant to mark your coupon as redeemed. I set aside time in my schedule for you, and if you don’t show up, you’re taking the appointment away from others.
What’s the law relating to coupons?
This leads to a really interesting conversation. Coupons are a really new thing, and I’ve been likening them to the wild wild west. It is always my intention to behave 100% ethically, honorably, and legally. However, the law hasn’t quite caught up to us yet. This link has a great discussion of both the law as it’s currently written, and how it might be interpreted. As it stands as of this writing, it seems that I have a choice as a merchant to either give cash back or allow the coupon to be used as cash toward services I offer. I’ve chosen to go with the latter. So if you just can’t get in before it expires, it will still be usable toward one of my regularly priced services. You can also have me send you a gift certificate in the original amount to be used as a gift. I’ll do my best to keep up with the law, and if you find something that disagrees with this writing, please send it to me.